Orchard - Unchanged

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  • Find a Form

    General Forms

    Authorized Representative Form

    Member Appeal Filing Form 

    Medical Preauthorization Forms

    Nominate a Provider Form

    Records Release Consent Form

    Release Health Information  … more

  • Forms

    Coordination of Benefits / Direct Claim Form

    Submit Direct Claim Electronically

    Express Scripts Mail Order Form

    Diabetes Savings Program Form

    more

  • Forms

    Electronic Trading Partner Agreement (ETPA) form must be executed by the provider before they are allowed access to the PEHP Provider secure website which provides member eligibility, claims … more

  • Appeals

    If a Provider believes PEHP has made an error in processing a claim or making a decision, the Provider may appeal as follows:

    First-Level Appeal - A written appeal must be completed in full, … more

  • Appeals

    If a provider disagrees with how a claim was processed, provider may dispute the claim referring to the steps listed below:

    Disputed Claim– Within 180 days after PEHP’s initial determination, … more

  • Paper Claims Submission

    Attention: Submit Claims Electronically for Faster Payment

    PEHP is currently processing electronically submitted dental claims in as little as 10 days. To encourage all dentists to transition to … more

  • Obligations of Contract Providers

    Prohibition Against Balance Billing

    Contract Providers may only collect from a member that member’s applicable cost-sharing responsibility for a covered service.  Contract Providers may not collect … more

  • Providers Outside of Utah or Not Contracted with PEHP

    For claims to pay, you must be set up in PEHP’s system and you must submit your claims electronically.

    To be set up in our system, complete the Provider Account Information form and return it via … more

  • Contracts/Credentialing

    Update Demographics (contact information, addresses or email), Report new portal account creation error, or Adding non-contracted provider for claim submission

    Please complete the Provider Account … more

  • Providers

    ATTENTION

    PEHP is replacing its claims payment system in phases based on when a member's plan year begins. On July 1, 2025, a large part of our membership will be moved to the new system. … more